Kotak Mahindra Bank Limited Fraud
Kotak Mahindra General Insurance Company Limited
CRN No : 763113078
Policy no :3723214700
Dear Investor community,
I am writing to share a recent experience with Kotak Mahindra Bank Limited, which has left me quite dissatisfied. On September 20, 2023, I noticed an unauthorized debit of Rs 3399 from my Savings Account linked to Policy No: 3723214700, associated with Kotak Mahindra General Insurance Company Limited (CRN No: 763113078).
I want to emphasize that I have never applied for or authorized this KotakGroupSmartHealthNew policy, and this deduction came as a complete surprise. Naturally, I reached out to the bank through care@kotak.com to address this issue promptly.
However, the response I received from Kotak Mahindra Bank Limited left much to be desired. They replied with the following email:
Subject Re: Unauthorized Deduction - Policy No: 3723214700
See their Reply :
Dear Mr. Gupta,
We appreciate you reaching out to Kotak General Insurance.
We are sorry to hear about your desire to cancel the policy. However, upon reviewing your email, we regret to inform you that we are currently unable to locate your policy details in our system.
In order to assist you further, we kindly request that you provide us with the following documents:
Policy PDF received (if any).
Registered contact details.
Bank statement in PDF format, clearly showing the account number and CRN number, reflecting the debit in favor of Kotak General Insurance.
These documents will enable us to promptly address your concerns and rectify the situation.
I sincerely request Kotak Mahindra Bank Limited to expedite the resolution process, refund the deducted amount to my Savings Account, and refrain from any future unauthorized deductions for General Insurance policies.
Thank you for your understanding and cooperation.
Sincerely,
I hope that by sharing my experience, it will help raise awareness of such issues and encourage businesses to take swift action in resolving customer concerns.
कोटक महिंद्रा जनरल इंश्योरेंस कंपनी लिमिटेड
सीआरएन नंबर: 763113078
पॉलिसी नंबर :3723214700
प्रिय निवेशक समुदाय,
मैं कोटक महिंद्रा बैंक लिमिटेड के साथ एक हालिया अनुभव साझा करने के लिए लिख रहा हूं, जिससे मैं काफी असंतुष्ट हूं। 20 सितंबर, 2023 को, मैंने कोटक महिंद्रा जनरल इंश्योरेंस कंपनी लिमिटेड (सीआरएन नंबर: 763113078) से जुड़े पॉलिसी नंबर: 3723214700 से जुड़े अपने बचत खाते से 3399 रुपये का अनधिकृत डेबिट देखा।
मैं इस बात पर जोर देना चाहता हूं कि मैंने कभी भी इस कोटाग्रुपस्मार्टहेल्थन्यू पॉलिसी के लिए आवेदन नहीं किया है या इसे अधिकृत नहीं किया है, और यह कटौती पूरी तरह से आश्चर्यचकित करने वाली थी। स्वाभाविक रूप से, मैं इस मुद्दे का तुरंत समाधान करने के लिएcare@kotak.com के माध्यम से बैंक तक पहुंचा।
हालाँकि, कोटक महिंद्रा बैंक लिमिटेड से मुझे जो प्रतिक्रिया मिली, उसमें बहुत कुछ अपेक्षित नहीं था। उन्होंने निम्नलिखित ईमेल से उत्तर दिया:
विषय पुनः: अनधिकृत कटौती - पॉलिसी संख्या: 3723214700
Dear Mr. Gupta,
We appreciate you reaching out to Kotak General Insurance.
We are sorry to hear about your desire to cancel the policy. However, upon reviewing your email, we regret to inform you that we are currently unable to locate your policy details in our system.
In order to assist you further, we kindly request that you provide us with the following documents:
Policy PDF received (if any).
Registered contact details.
Bank statement in PDF format, clearly showing the account number and CRN number, reflecting the debit in favor of Kotak General Insurance.
These documents will enable us to promptly address your concerns and rectify the situation.
I sincerely request Kotak Mahindra Bank Limited to expedite the resolution process, refund the deducted amount to my Savings Account, and refrain from any future unauthorized deductions for General Insurance policies.
Thank you for your understanding and cooperation.
Sincerely,
#CustomerExperience, #KotakMahindraBank, #InsurancePolicy, #CustomerSatisfaction, #BankingIssues,
