Showing posts with label #caa. Show all posts
Showing posts with label #caa. Show all posts

Mystery Shopping [Audits ]

MYSTERY SHOPPING
Mystery Shopping [Audits ]  is a fascinating method of gauging customer experience where individual is recruited and portray actual customer that shop at a store. It is a form of primary market research that uses quantitative techniques as a mystery shopper usually has to fill out a form rating his experience. Also, feedback is taken from the mystery shoppers which help company to evaluate how close is the actual experience of the customer than the desired one. In mystery shopping, a company’s owner hires a secret shopper and brief them certain checks and also explain about the task to be performed as a secret shopper.
Methods of Conducting Mystery Shopping:
Its main checking is done by visiting the stores but one can also do by these methods:
·        Telephone
·        Website /Social Media
·        Hidden Audio/Video Recording
Importance of Mystery Shopping for Aviation/Travel Industry:
·        Mystery Shopping can be used to great effect in helping to assess the nature and the quality of the experience and the handling of what are often difficult and frustrating interactions for staff and for passengers.
·        As well as general standards of service and communication, the management of passenger expectations, the handling of complaints and the management of difficult customers or groups are just a few of the special areas of attention that are becoming more important in the air line and air travel industry.
·        To increase the loyalty of customers, all the airlines need to know about the quality and where they can improve upon even if there is any slightest detail.
·        Mystery shopping assist in creating improved as well as extended relations with the clientele who are glowing fulfilled.
·        Mystery shopping is an imperative fraction of every industry towards growing its trade as well as client service.
·        The administration is given with the information which is used to recompense the presentation as well as stimulate the workers who are standard as well as provide preparation as well as therapy to the workers who all require the enhancements.
·        It can also monitor upselling and add-on selling activity here appropriate. More in depth studies can reveal opportunities to improve the visitor experience and journey, so as to increase customer and visitor satisfaction, and help maintain and improve brand reputation.
Importance of Mystery Shopping in Fintech Professionals:
·        Limited presentation of mandated financial product information: Sales staff may not always use the required forms and documentation during sales processes. Reasons for doing so may include to hide certain product information from the consumer, because they find the form overly complicated to explain and complete, or not relevant to their sales process.
·        Steering of consumers toward less suitable products: Suitability is a policy approach that requires providers to be responsible for the quality of their advice and product offerings relative to a consumer’s characteristics and financial needs.
·        Fraud and overcharging of consumers:  In Kenya, banking agents skimmed extra revenue and took sensitive account information from aid program beneficiaries cashing out via their debit cards, while food merchants added extra charges onto food items the beneficiaries purchased with their cards.
·        Different information for more experienced consumers: Abusive or uninformed sales practices can hinder access to financial products for base of the pyramid (BoP) consumers, create negative experiences with these products that decrease their likelihood to use financial products and services in the future, and even cause detriment and economic loss to consumers.
·        Classification of the quality of information provided: Researchers identified the most important product information and terms used in each market, as well as reviewed the relevant rules on product disclosure and sales practices. This is done to develop a comprehensive list of key terms that should be mentioned, and measure how many of these points of information were provided for each shopping visit.

Roshni Sachdev [MBA FA]
Manager Fintech  
Aircrews Aviation Pvt Ltd







Attachments area

Stress Management Due to CoVid19

Stress Management Due to CoVid19
As the heroes from every corner of the world is having a hard time fighting against the COVID 19, rest of us to show our support and co-operation have locked ourselves into our house. But staying indoors all day may fuel stress and anxiety.
Exposure to sun rays helps calibrate our body’s circadian “clock”, which regulates everything from appetite and sleep schedules to mood and energy levels. As we have restricted ourselves from going out, a healthy lifestyle is the need of the hour now. So, how to not be stressed during times like this is an important topic to look over.

At home we do not have much to do and as the saying goes “An idle brain is a devil’s workshop” so some steps that can be taken by us to reduce stress are:

Healthy diet
Have healthy food and have meals at fixed times of the day. Stress affects eating habits. It may vary from person to person, someone may over eat while someone may just not feel like eating at all. Follow the saying “Eat breakfast like a king, lunch like a prince and dinner like a pauper”. Make sure your diet consists of fruits, vegetables, protein, dairy and grains.

Break from routine
Think of this time as a break from a routine and spend time with family connect with friends on social media. Staying connected at times like these is very important, but make sure you have a limited time for it. This will revive your bonds with each other.

Time for ourselves
You can learn something new from internet and gain knowledge. This time can be utilized to analyse oneself and work upon it. If you have any hobbies which can be practiced indoor then it is great.

Follow a schedule
Get good sleep this will keep you in a peaceful mind, good mood and you will be fresh every day. Even though you are at home, maintain a schedule of getting up on time and sleeping on time. It is very important because when people stay at home, they loose track of their routine which leads to improper habit of sleeping late getting up late having food at any time.
Meditation or yoga is a way in which you can stay healthy and have a peaceful mind. Try something that you never did before but always wanted to do.

Stay updated
Take preventions from being infected by the virus and stay updated from a reliable source. One doesn’t need to panic if they follow all the instructions and take precautions. Help in domestic chores this will keep you busy and help other members of the house.


Our life is not lockdown
Sun is not locked down
  • Be occupied with something
  • Make a new schedule
  • Follow the new schedule
  • Form good habits
Oxygen form air is not locked down
  • Free from daily tensions
  • Hope for end of the bad times
  • Can still be healthy and safe
  • Free to do your own work
Family time is not locked down
  • Spend time with family
  • Bond and communicate
  • Help in daily chores
Responsibilities are not locked down
  • Staying at home is being responsible
  • Taking care of our family
  • Working from home
Love is not locked down
  • Communicate and clear differences
  • Humanity and harmony are the bottom line
  • Feed animals around
  • Help others
Friendship is not locked down
  • Connect with friends
  • Make new friends
  • Prepare a reunion online
  • Follow up with old friends
Meditation is not locked down
  • Meditate
  • Do yoga
  • Exercise
  • Think positive
Creativity is not locked down
  • Learn
  • Create something
  • Cook
  • Gain knowledge
Prayers are not locked down
  • Pray for better times
  • Believe in success
  • Believe in yourself
Hobby is not locked down
  • Practice your hobby
  • Learn something new
  • Explore yourself more
Hopes are not locked down
  • Better times
  • Unity
  • Hope fuels people

Shruti  Kaondal MBA
Manager HR  
AirCrews Aviation Pvt Ltd
www.AircrewsAviation.com
shrutikaondal@AircrewsAviation.com
https://www.portrait-business-woman.com/2020/05/shruti-kaondal.html
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