Dear HDFC Bank Customer Service Team,
I am writing to you regarding a matter
faced by my client Reshma, On significant
concern regarding my client’s banking experience with HDFC Bank. My client’s Zero Balance Saving Bank account details -
Account no :*****829861,
Number :*****56013,
Mail id :reshmara*******@gmail.com..
Allow me to provide you with a detailed
account of the situation she has been facing. In May 2023, as an employee of Buyo India Private Limited, My client was instructed to open a new savings bank account with HDFC Bank to receive my salary. Following the company's directive, she promptly visited your branch and initiated the process to open an account. She was assured by your bank personnel that the savings account would be a zero-balance account, which seemed like an excellent arrangement for her at the time.
However, to my clients dismay, in
August 2023, due to personal reasons,
she had to resign from her position at
Buyo India Private Limited, rendering her
unemployed. Subsequently, my client
received a notification from HDFC Bank indicating that my zero-balance savings account had been converted into a regular savings account, necessitating a minimum balance of Rs. 5000. This abrupt change in account status caught her off guard, especially considering my client’s sudden unemployment status.
As if that wasn't distressing enough, she
then started noticing unauthorized deductions from her account. Shockingly, the account balance, which initially had some savings, began plummeting into the negative. HDFC Bank personnel deducted amounts from her
account between August 2023 and
December 2023, exacerbating my client’s
financial distress during a period of
unemployment.
In my client’s pursuit of resolution, she
diligently visited the branch office multiple
times, seeking answers and a resolution to
her predicament. Regrettably, despite of my
client’s whole efforts, she has yet to receive
a satisfactory explanation or resolution to
this issue. Each visit has been met with
promises of investigation or redirection
to another branch, prolonging the agony
of uncertainty and financial strain.
This ongoing ordeal has taken a toll on my
client’s financial stability and peace of mind.
I implore the HDFC Bank authorities to
prioritize and expedite the resolution of my
client’s case. She needs not only restitution
for the unauthorized deductions but also
clarification regarding the sudden
conversion of her Zero-balance account
into a Regular savings account without
prior notification or consent.
Failing a prompt and satisfactory resolution to this matter, My client has been left with no choice but to escalate the issue further, potentially involving Consumer Rights Organizations or pursuing Legal Action through the appropriate channels. We trust that HDFC Bank, as a reputable financial institution, values customer satisfaction and will take swift action to rectify this situation.
We kindly request that you acknowledge receipt of this communication and provide us with a timeline for resolving the issues outlined herein. We need conversion of Regular account to Zero balance account and also the refund of deducted amount from the period in between August 2023 and December 2023. Your prompt attention to this matter is greatly appreciated.
Adv Vaishnavi V. Hiremath
Sr Advisor
Asiatic International Corp
vaishnavi@aircrewsaviation.com
vaishnavi@flying-crews.com
www.Flying-Crews.com
