Unauthorized Deductions: A Concern Raised by Axis Bank Customer

 

Unauthorized Deductions: A Concern Raised by Axis Bank Customer

Axis Bank Limited, a prominent player in corporate banking, has recently been approached with concerns about unauthorized deductions from a customer's account. The deductions, highlighted by Capt. C. S. Gupta, Proprietor of Asiatic International Corp, include:

EDC Machine Charges of Rs 12,980: The amount was debited despite the reported malfunction of the Electronic Data Capture (EDC) machine.

MAB Charges of Rs 1,200 per Month: Although the account was opened with a Minimum Average Balance (MAB) requirement of Rs 10,000, and the customer claims to have consistently maintained a balance exceeding this threshold, these charges were still levied monthly.

Capt. Gupta has expressed dissatisfaction with these deductions, stating that they appear unwarranted and unjustified. He has formally requested:

A refund of the deducted amounts.

An explanation for the discrepancies in charges.

In his correspondence, Capt. Gupta has emphasized the urgency of the matter, indicating that failure to resolve the issue promptly may lead to escalation to the Consumer Forum for legal redressal.

For further details or action, Capt. Gupta can be reached at +91 9826008899 or via his corporate contact.

This case underscores the importance of clear communication and transparency in banking practices. Axis Bank's response to such grievances will reflect its commitment to customer satisfaction and trust.

For concerns related to corporate banking, customers can reach Axis Bank at corporate.ib@axisbank.com