SUCCESSFUL FINTECH START UPS

SUCCESSFUL FINTECH START UPS

Fintech companies are those who use specialized software, algorithms to help businesses and consumer manage their financial operations and investments more efficiently. the fintech industry has exploded in the last couple of decades. As the tech savvy millennial generation aged, banking and financial options evolved, too, and once rare perks like mobile banking became standard. But banks aren't the only financial institutions that have made tech-driven changes. Entire markets — from digital loans and mobile stock services to e-commerce payment platforms and digital currency exchanges — are rooted in digital financial access.

 Fintech sector in India has seen a rapid growth of fintech companies over the past 5 years with its market size projected to grow to 2.4 billion dollars in 2020 from 1.2 billion dollars in 2014. Now look at top companies:    



PAYTM: Paytm is the leading digital wallet company in India with its headquarters in Noida, Uttar Pradesh.
Paytm mobile wallet is their flagship product which is used by millions of Indian consumers. Paytm has 9000+ employees and has a revenue of $118 Mn (2017-18). It was founded in the year 2010. Paytm also specializes in online shopping. Paytm is a private company. Vijay Shekhar Sharma is the Founder and CEO of Paytm. After launching in the year 2010, Paytm raised a total of 2.2 billion USD in 4 funding rounds and Paytm has acquired a total of 11 companies including Nearby, Insider.in, Edukart.

 

·       Bill Desk: Bill Desk is an online payment services company with its headquarters in Mumbai, Maharashtra, India. India Ideas is the parent company of Bill Desk. Bill Desk has 400+ employees and revenue of $132 Mn (2017-18). It was founded in the year 2000. Bill Desk is a private company. Karthik Ganapathy, Ajay Murthy, and M.N Srinivasu are Co-founders of Bill Desk. After launching in the year 2000, Bill desk has raised a total of 241 million USD over 4 funding rounds. The CEO of Bill desk is M.N Srinivasu.

 

·       PINE LABS: Pine Labs is a fintech company that offers technology-based financial solutions for merchants and retailers. It has headquarters in Noida, Uttar Pradesh, India. Pine Labs has 1400+ employees and a revenue of $43 Mn (2017-18). It was founded in the year 1998. Pine Labs is a private company. Rajul Garg and Tarun Upadhyay are the Co-founders of Pine Labs. After launching in the year 1998, Pine Labs has raised a total of 340 million USD over 5 funding rounds. The CEO of Pine Labs is Lokvir Kapoor.

 

·       INCRED:  Incred is a digital lending platform for consumers and SMB’s. It has its headquarters in Mumbai, Maharashtra, India. Incred has 600+ employees and a revenue of $18 Mn (2017-18). It was founded in the year 2016. Incred is a private company. Bhupinder Singh is the Founder and CEO of Incred. After launching in the year 2016, Incred has raised a total of 175 million USD over 2 funding rounds.

 

·       MOBIKWIK: Mobikwik is a mobile payments company connecting consumers with merchants and online sellers. It has its headquarters in Gurgaon, Haryana, India. Mobikwik has 550+ employees and a revenue of $12 Mn (2017-8). It was founded in the year 2009. Mobikwik is a private company. Bipin Preet Singh and Upasana Taku are the Co-founders of Mobikwik. After launching in the year 2009, Mobikwik has raised a total of 118 million USD over 8 funding rounds. The CEO of Mobikwik is Bipin Preet Singh.

 

·       Policy Bazaar:  Policy Bazaar is online life insurance and general insurance aggregator. It has its headquarters in Gurgaon, Haryana, India. BankBazaar has 2500+ employees and a revenue of $21 Mn (2017-18). It was founded in the year 2008. Policy bazaar is a private company. Yashish Dahiya, Avanish Nirjar, and Alok Bansal are Co-founders of Policy Bazaar After launching in the year 2008, Policy Bazaar has raised a total of 346 million USD over 7 funding rounds. The CEO of BankBazaar is Yashish Dahiya.

 

·        Pitchbook:  Pitchbook is a financial software and data company that provides information about public and private equity markets. The platform enables companies, investors, advisors and professionals to capitalize on new business opportunities via due diligence research on private market intel, fundraising information and source investments.


·        Braintree: Braintree a division of PayPal, provides payment services to businesses of all sizes. Accepting payment types ranging from credit cards to Venmo, its products help companies that operate online and as marketplaces to bolster security, prevent fraud and safeguard user information.

 

CHALLENGES IN MICRO FINANCE IN INDIA

Financial sector policies in India have long been driven by the objective of increasing financial inclusion, but the goal of universal inclusion is still a distant dream. For a financial system to be truly inclusive, it should meet the needs of everyone who can fruitfully use financial services, including the poor. Government of India has taken various steps for alleviating poverty since Independence. Microfinance is a general term to describe financial services to low-income individuals or to those who do not have access to typical banking services. Microfinance is also the idea that low-income individuals are capable of lifting themselves out of poverty if given access to financial services. Microfinance is a source of financial services for entrepreneurs and small businesses lacking access to banking and related services due to the high transaction costs associated with serving these client categories. Microfinance can play a vital role in providing financial services to the poor and deprive segment of our economy. Microfinance is "a world in which as many poor and near-poor households as possible have permanent access to an appropriate range of high-quality financial services, including not just credit but also savings, insurance, and fund transfers. Microfinance scheme provides a wide range of financial services to people who have little or nothing in the way of traditional collateral. It helps them to build up assets, survive crises and to establish small business to come out of poverty.

There are over 10,000 microfinance institutions serving in excess of 150m customers, 100m of them being the poorest families. Microfinance is gathering momentum to become a significant force in India. Some challenges faced by micro finance in India are:

·        Financial Illiteracy: One the major challenge in India towards the growth of the microfinance sector i.e. illiteracy of the people. This makes it difficult in creating awareness of microfinance and even more difficult to serve them as microfinance clients.

·        Lack of information: There are various sources of credit information in India, but none of these focuses on small, rural borrowers. Credit information on such borrowers is difficult to obtain because the majority of the rural poor rely on moneylenders and other informal lenders, and it is not in the interest of such lenders to pass on a borrower’s good credit repayment record to other providers of finance.

·         Inability to generate funds:  MFIs have inability to raise sufficient fund in the microfinance sector which is again an important concerning challenge. Through NBFCs are able to raise funds through private equity investment because of the for-profit motive, such MFIs are restricted from taking public deposits.

·        Heavy dependence on banks & FIS: MIF’s are dependent on borrowing from banks & FIS. For most of the MFI’s funding sources are restricted to private banks & apex MFI’s. In these available bank’s funds are typically short term i.e. maximum 2 years period. Also, there is a tendency among some lending banks to sanction and disburse loans to MFI, s around the end of the accounting year in pursuit of their targets.

·        Weak Governance: Many MFI’s are not willing to convert to a corporate structure; hence they trend to remain closed to transparency and improved governance, thus unable to attract capital. MFI’s also facing a challenge to strike a balance between social and business goals. Managements need to adapt business models based on changing scenarios & increased transparency; this will enable attracting capital infusion and private equity funds.

·        Interest Rate: MFIs are charging very high interest rates, which the poor find difficult to pay. MFIs are private institutions and therefore require being economically sustainable. They do not get any subsidized credit for their lending activities and that is why they need to recover their operational costs from borrowers

·        Regional Imbalances: There is unequal geographical growth of Microfinance institutions and SHGs in India. About 60% of the total SHG credit linkages in the country are concentrated in the Southern States. However, in States which have a larger share of the poor, the coverage is comparatively low. Main reason for this is the state government support, NGO concentration and public awareness.

·        Over-indebtedness due to multiple borrowings and inefficient risk managementMicrofinance institutions (MFI) provide financial services to the poorer section of the society in order to improve their standard of living. Therefore, over-indebtedness is major issue.  Lack of risk management framework and multiple borrowings by most clients led to micro-finance crisis in India in 2008. In some cases, it has been seen that there is no apex control over the MFIs’. This sector gives loans without collateral which increases the risk of bad debts.

·       Over-dependence on banking system for funding: Majority of the MFIs’ in India are registered as Non-Governmental Organizations (NGOs). They are dependent on financial institutions such as commercial banks for stabilised funding for their own lending activities. Around 80% of their funds come from banks. Most of these are private banks which charge a high rate of interest and also the term of loans is of shorter period. Most of the times, banks lend to microlending firms in order to meet their so-called priority sector loan targets (Unnikrishnan, 2012). The over dependence of Indian microfinance industry on banks make them incompetent and less reactive towards dealing with default and delinquencies (Sapundzhieva 2011)).

·       Regulatory issues: Presently the Reserve Bank of India (RBI) is the regulatory body for the microfinance industry in India. However, it has traditionally catered to commercial and traditional banks rather than MFIs’. Moreover, the needs and the anatomy of micro finance industry is supremely different from that of banks. In the past the industry has undergone sporadic and unprecedented regulatory changes. Some of these have benefited the industry greatly, but a lot of issues were unaddressed, like creating barriers for entry to restrict unworthy players (PwC, 2016). Not only has it led to constant structural and operational changes but also created ambiguity in norms of conduct. Therefore, there is a need for a separate regulatory authority for this industry. Regulatory issues have led to sub-optimal performance and failure in the development of new financial products and services through which the poorer section can be benefited.

·       P2P Lending PROBLEMS: Lenders face exposure from defaults, and their funds (with some exceptions) are not insured. The success of P2P lenders to limit loan losses varies by lender and over time. A lender can be talked into making a bad loan with a good sob story. Compared to walking into a bank or credit union, P2P lending can take much more work, especially if the loans are funded through auction. The loan selection and bidding process can demand a level of financial sophistication many people don't have. Because this is such a new industry, there are bound to be waves of lender consolidation, interface/administrative changes, and changes to the lending practices themselves. This may be more of a burden and risk than disciplined investors are willing to allow.

·       MSME LOANS: Microloan or MSME loan portfolios of non-banking financial companies (NBFC) and microfinance institutions (MFI) might see a significant increase in delinquency levels amid the Coronavirus epidemic as the lower-income groups, typically labourers and daily wage earners are likely to be hit hardestThe impact would be visible “in the urban and semi-urban portfolios before spreading to the rural portfolios,” the credit rating agency said. The risk of delinquencies also exists for financiers offering unsecured loans to SMEs who typically rely on the assessment of the estimated cash flows with high yield.

Roshni Sachdev (MBA FA)
Manager FinTech [ Internship Incharge] 

AirCrews Aviation Pvt Ltd
www.AircrewsAviation.com
roshnisachdev@Air-Aviator.com
https://www.portrait-business-woman.com/2020/05/roshni-sachdev.html


Mystery Shopping [Audits ]

MYSTERY SHOPPING
Mystery Shopping [Audits ]  is a fascinating method of gauging customer experience where individual is recruited and portray actual customer that shop at a store. It is a form of primary market research that uses quantitative techniques as a mystery shopper usually has to fill out a form rating his experience. Also, feedback is taken from the mystery shoppers which help company to evaluate how close is the actual experience of the customer than the desired one. In mystery shopping, a company’s owner hires a secret shopper and brief them certain checks and also explain about the task to be performed as a secret shopper.
Methods of Conducting Mystery Shopping:
Its main checking is done by visiting the stores but one can also do by these methods:
·        Telephone
·        Website /Social Media
·        Hidden Audio/Video Recording
Importance of Mystery Shopping for Aviation/Travel Industry:
·        Mystery Shopping can be used to great effect in helping to assess the nature and the quality of the experience and the handling of what are often difficult and frustrating interactions for staff and for passengers.
·        As well as general standards of service and communication, the management of passenger expectations, the handling of complaints and the management of difficult customers or groups are just a few of the special areas of attention that are becoming more important in the air line and air travel industry.
·        To increase the loyalty of customers, all the airlines need to know about the quality and where they can improve upon even if there is any slightest detail.
·        Mystery shopping assist in creating improved as well as extended relations with the clientele who are glowing fulfilled.
·        Mystery shopping is an imperative fraction of every industry towards growing its trade as well as client service.
·        The administration is given with the information which is used to recompense the presentation as well as stimulate the workers who are standard as well as provide preparation as well as therapy to the workers who all require the enhancements.
·        It can also monitor upselling and add-on selling activity here appropriate. More in depth studies can reveal opportunities to improve the visitor experience and journey, so as to increase customer and visitor satisfaction, and help maintain and improve brand reputation.
Importance of Mystery Shopping in Fintech Professionals:
·        Limited presentation of mandated financial product information: Sales staff may not always use the required forms and documentation during sales processes. Reasons for doing so may include to hide certain product information from the consumer, because they find the form overly complicated to explain and complete, or not relevant to their sales process.
·        Steering of consumers toward less suitable products: Suitability is a policy approach that requires providers to be responsible for the quality of their advice and product offerings relative to a consumer’s characteristics and financial needs.
·        Fraud and overcharging of consumers:  In Kenya, banking agents skimmed extra revenue and took sensitive account information from aid program beneficiaries cashing out via their debit cards, while food merchants added extra charges onto food items the beneficiaries purchased with their cards.
·        Different information for more experienced consumers: Abusive or uninformed sales practices can hinder access to financial products for base of the pyramid (BoP) consumers, create negative experiences with these products that decrease their likelihood to use financial products and services in the future, and even cause detriment and economic loss to consumers.
·        Classification of the quality of information provided: Researchers identified the most important product information and terms used in each market, as well as reviewed the relevant rules on product disclosure and sales practices. This is done to develop a comprehensive list of key terms that should be mentioned, and measure how many of these points of information were provided for each shopping visit.

Roshni Sachdev [MBA FA]
Manager Fintech  
Aircrews Aviation Pvt Ltd







Attachments area

Stress Management Due to CoVid19

Stress Management Due to CoVid19
As the heroes from every corner of the world is having a hard time fighting against the COVID 19, rest of us to show our support and co-operation have locked ourselves into our house. But staying indoors all day may fuel stress and anxiety.
Exposure to sun rays helps calibrate our body’s circadian “clock”, which regulates everything from appetite and sleep schedules to mood and energy levels. As we have restricted ourselves from going out, a healthy lifestyle is the need of the hour now. So, how to not be stressed during times like this is an important topic to look over.

At home we do not have much to do and as the saying goes “An idle brain is a devil’s workshop” so some steps that can be taken by us to reduce stress are:

Healthy diet
Have healthy food and have meals at fixed times of the day. Stress affects eating habits. It may vary from person to person, someone may over eat while someone may just not feel like eating at all. Follow the saying “Eat breakfast like a king, lunch like a prince and dinner like a pauper”. Make sure your diet consists of fruits, vegetables, protein, dairy and grains.

Break from routine
Think of this time as a break from a routine and spend time with family connect with friends on social media. Staying connected at times like these is very important, but make sure you have a limited time for it. This will revive your bonds with each other.

Time for ourselves
You can learn something new from internet and gain knowledge. This time can be utilized to analyse oneself and work upon it. If you have any hobbies which can be practiced indoor then it is great.

Follow a schedule
Get good sleep this will keep you in a peaceful mind, good mood and you will be fresh every day. Even though you are at home, maintain a schedule of getting up on time and sleeping on time. It is very important because when people stay at home, they loose track of their routine which leads to improper habit of sleeping late getting up late having food at any time.
Meditation or yoga is a way in which you can stay healthy and have a peaceful mind. Try something that you never did before but always wanted to do.

Stay updated
Take preventions from being infected by the virus and stay updated from a reliable source. One doesn’t need to panic if they follow all the instructions and take precautions. Help in domestic chores this will keep you busy and help other members of the house.


Our life is not lockdown
Sun is not locked down
  • Be occupied with something
  • Make a new schedule
  • Follow the new schedule
  • Form good habits
Oxygen form air is not locked down
  • Free from daily tensions
  • Hope for end of the bad times
  • Can still be healthy and safe
  • Free to do your own work
Family time is not locked down
  • Spend time with family
  • Bond and communicate
  • Help in daily chores
Responsibilities are not locked down
  • Staying at home is being responsible
  • Taking care of our family
  • Working from home
Love is not locked down
  • Communicate and clear differences
  • Humanity and harmony are the bottom line
  • Feed animals around
  • Help others
Friendship is not locked down
  • Connect with friends
  • Make new friends
  • Prepare a reunion online
  • Follow up with old friends
Meditation is not locked down
  • Meditate
  • Do yoga
  • Exercise
  • Think positive
Creativity is not locked down
  • Learn
  • Create something
  • Cook
  • Gain knowledge
Prayers are not locked down
  • Pray for better times
  • Believe in success
  • Believe in yourself
Hobby is not locked down
  • Practice your hobby
  • Learn something new
  • Explore yourself more
Hopes are not locked down
  • Better times
  • Unity
  • Hope fuels people

Shruti  Kaondal MBA
Manager HR  
AirCrews Aviation Pvt Ltd
www.AircrewsAviation.com
shrutikaondal@AircrewsAviation.com
https://www.portrait-business-woman.com/2020/05/shruti-kaondal.html
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Financial Stress Management Due to Covid-19

by Roshni Sachdev [MBA FA] Manager Fintech   Aircrews Aviation Pvt Ltd.
Financial Stress Management Due to Covid-19
In an effort to slow the spread of the novel corona virus, COVID-19, businesses across the country are closing their doors. In many states, emergency restrictions now prohibit dining in at restaurants and bars, as well as any large gatherings. Other states and counties have also passed regulations temporarily closing any businesses not essential to life and ordering residents to stay home unless absolutely necessary. These temporary laws are meant to protect lives by “flattening the curve” of COVID-19. Though these measures may seem drastic, they’re necessary to keep already-overburdened hospitals from being completely overwhelmed with new patients.
Financial, like most other sources of stress, can have a significant impact on your physical and emotional health. You might notice:
·         Increased irritability or a short temper
·         Feelings of nervousness or worry
·         Mood swings, including anger and sadness
·         Persistent low mood
·         Fearfulness
·         Appetite changes and stomach issues
·         Muscle tension or pain
·         Fatigue, sleeplessness or both


How to cope up with this stress?

·        Practice AcceptanceIt’s completely all right, and normal, and healthy, to mourn your losses. A global pandemic is frightening and upsetting enough without it upending your entire life. That’s true, but you matter, too. Part of acceptance involves acknowledging your situation, and your feelings about it. Then you can take actionable steps toward improvement, when those steps become possible.

·        Focus on what you can control: You may not have any power over a virus or the economy, but you can work to manage your reaction to it.  It’s true you don’t know what will happen—no one does. But it’s more helpful to manage each day as it comes.
·          Mindful practices, like meditation, can help you learn to acknowledge and accept unwanted thoughts without letting them impact you negatively.
·         Limiting your news exposure to a set amount of time each day can help you stay informed but avoid becoming overwhelmed by a constant barrage of increasingly bleak updates.
·         Reviewing your existing financial resources can help you get a more realistic picture of your financial situation.

·        Practice Self care: Remembering to take care of your health in times of stress isn’t always easy, but it’s important to stay well. The mind-body connection means your emotional health will benefit when
          you’re in good physical health. Focus on wellness by:
ü Eating balanced and nutritious food
ü Exercise when possible
ü Staying active at home
ü Prioritizing sleep


·        Brain Storm Plans: It can help to think of steps you’ll take to get back into the workforce, if you can’t return to your previous job. Having a plan can sometimes offer reassurance and a sense of hope. But it’s also important to avoid spending so much time planning that it increases your anxiety and stress.

HOW TO MANAGE YOUR FINANCES DURING THE CRISIS?

1.Examine Changes in Your Expenses: The crisis might have brought significant changes to your work and lifestyle. Take stock of your New Financial Situation —what is good about it, what can be improved, and what are the actions you need to urgently take to avoid a downturn? Do a swot analysis of your finances.

2.Re-allocate your spending:  If your income has been affected by the crisis, you can use the savings you’ve generated to supplement it. Alternatively, that money can help you decrease your debt, build an emergency fund, or top up your savings.

3. Future-proof your finances: Having performed the SWOT analysis for your finances, you might have noticed weaknesses or threats to your ability to produce income such as: limited skills, over-dependency on a particular location, the nature of your work and the demand for it, changing trends, etc.
4. Diversify your incomeRelying on a single source of income can be a great threat to your financial situation, especially if the crisis is preventing you from working.
Roshni Sachdev [MBA FA]
Manager Fintech  
Aircrews Aviation Pvt Ltd.